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A trustworthy dealer in Norcal?

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E90 M3 (Sedan) | E92 M3 (Coupe) | E93 M3 (Convert) (2008-2013) {Engine: S65 - Max Hp: 414 hp (420 hp Euro) at 8,300 rpm / 295 lb/ft at 3,900 rpm}

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Old Mon, May-28-2012, 05:01:15 AM   #1
jeddpeanut
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Default A trustworthy dealer in Norcal?
Hi all,
So I just moved from Orange County, Southern California to just outside of Sacramento, CA and brought my 2011 M3 convertible to a BMW dealership for 16,000 mile service. Customer service was good but I got my car back with 18 additional miles that were unaccounted for, nearly bald rear tires, and the balancing was obviously off when I hopped on the freeway. I've complained to the dealership but to no avail.
Can anyone recommend a trustworthy dealership up here in the Sacramento area? Thanks!
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Old Thu, May-31-2012, 02:56:56 PM   #2
esponet
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Default Re: A trustworthy dealer in Norcal?
I use niello in elk grove
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Old Fri, Jun-01-2012, 02:10:51 AM   #3
PencilGeek
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Default Re: A trustworthy dealer in Norcal?
Quote:
Originally Posted by jeddpeanut View Post
Hi all,
So I just moved from Orange County, Southern California to just outside of Sacramento, CA and brought my 2011 M3 convertible to a BMW dealership for 16,000 mile service. Customer service was good but I got my car back with 18 additional miles that were unaccounted for, nearly bald rear tires, and the balancing was obviously off when I hopped on the freeway. I've complained to the dealership but to no avail.
Can anyone recommend a trustworthy dealership up here in the Sacramento area? Thanks!
Stevens Creek BMW in Santa Clara has always treated me right.
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Old Sat, Jun-02-2012, 03:21:34 AM   #4
mentroc
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Default Re: A trustworthy dealer in Norcal?
seems like they whopped some donuts with your car. i would be raising hell with the service advisor and the service manager.
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Old Tue, Jun-05-2012, 06:52:49 PM   #5
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Default Re: A trustworthy dealer in Norcal?
Stevens Creek is pretty good too, but might be too far from you, Pleasanton BMW is closer and also pretty good. Good Luck!
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Old Thu, Jun-07-2012, 04:06:37 PM   #6
Wherryj
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Default Re: A trustworthy dealer in Norcal?
Quote:
Originally Posted by PencilGeek View Post
Stevens Creek BMW in Santa Clara has always treated me right.
I've always had a good experience at Stevens Creek and Mountain View. East Bay can be rather "hit or miss".
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Old Thu, Jun-07-2012, 04:09:28 PM   #7
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Default Re: A trustworthy dealer in Norcal?
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Originally Posted by simlamblue View Post
Stevens Creek is pretty good too, but might be too far from you, Pleasanton BMW is closer and also pretty good. Good Luck!
(Pleasanton is East Bay.)

Aside from my latest experience during which I had EB BMW replace my convenience kit, I've had pretty bad experiences there. Perhaps it was because I "only" had a 325i at the time, but service was rather rude, ignored me for long periods of time when I tried to buy replacement parts, etc.

Sales there is pretty bad. They typically want to sell the car at sticker and often get rude if you try to haggle a deal that other dealers such as Stevens Creek or Mountain View will meet.

I'd usually say watch out for Pleasanton. It's by far the closest to me-I work about 2 miles from the place, but I typically drive the 45 minutes to go to Mountain View. I think that says something.
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Old Fri, Jun-15-2012, 06:44:19 AM   #8
dph473
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Default Re: A trustworthy dealer in Norcal?
If you're just outside Sacramento, I assume you went to Roseville BMW? I don't care for the dealerships there. I drive down to Sacramento and have had pretty good luck with Niello on Fulton Ave. I hear the sister shop at Niello Elk Grove is good too.
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Old Wed, Aug-08-2012, 07:54:31 PM   #9
ca_M-3
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Default Re: A trustworthy dealer in Norcal?
Piggy-backing this thread ... Any recommendations for good independent shops in the South Bay area?? I have an '08 E93 with ~30k miles.
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Old Thu, Aug-09-2012, 12:51:31 AM   #10
vnyprasad
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Default Re: A trustworthy dealer in Norcal?
Quote:
Originally Posted by PencilGeek View Post
Stevens Creek BMW in Santa Clara has always treated me right.
+1
I always go there!
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