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E46 M3 (2001-2006) Engine: S54 - Max Hp: 333 hp at 7,900 rpm / 262 lb/ft at 4,900 rpm
Total Produced: 45,000+ - Years Produced: 2001 to 2006.


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Old Sun, Apr-29-2012, 11:58:47 PM   #11
kidrobot
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If these were $$$$ wheels I'd be pissed. But realistically just take a payout and find a better shop. I wouldn't have the time or patience to raise a big stink and deal with the repair process.
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Old Mon, Apr-30-2012, 12:36:54 AM   #12
frenchyfromFL
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Default Re: Shop scratched my wheels when installing tires, need advice!

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Originally Posted by kidrobot View Post
If these were $$$$ wheels I'd be pissed. But realistically just take a payout and find a better shop. I wouldn't have the time or patience to raise a big stink and deal with the repair process.
Unfortunately I feel like I won't even get any payout. And what happened doesn't really make me wanna let them try to fix the mistake.
I was supposed to bring them the car back to get my alignment done.
I asked them if the fact that the car is lowered would not be a problem to get it on the machine. I definitely won't trust them now. And I don't know anymore if I can trust any of these places. I'm trying to find a place I can trust for my alignment
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Old Mon, Apr-30-2012, 02:29:18 AM   #13
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Default Re: Shop scratched my wheels when installing tires, need advice!

small claims court...
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Old Mon, Apr-30-2012, 02:34:56 AM   #14
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Default Re: Shop scratched my wheels when installing tires, need advice!

The wheels aren't that expensive... Seems more expensive to repair. Just tell them to buy one single new wheel, should be like what 250-300 bucks tops? Unless they will agree to powdercoat, in which case, I would demand a loaner car while I wait for it to be done.

Odd timing, I have to bring my car in this week to get an issue with the pressure sensors remedied. Scratching the wheels is my nightmare.
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Old Mon, Apr-30-2012, 02:39:28 AM   #15
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Default Re: Shop scratched my wheels when installing tires, need advice!

have the shop order you a new wheel and have them swap it over it it arrives.
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Old Mon, Apr-30-2012, 02:46:15 AM   #16
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Default Re: Shop scratched my wheels when installing tires, need advice!

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Originally Posted by abakos View Post
small claims court...
+1 on this. That would be my route.
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Old Mon, Apr-30-2012, 02:48:45 AM   #17
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Default Re: Shop scratched my wheels when installing tires, need advice!

had this happen to me as well. Shop denied doing it....but after contacting the Better Business Bureau + threatening to take them to small claims court, they tone of voice changed....and the bought me a new OEM 19 wheel at the cost of $900. Even got a check from their corporate office for $400 in addition.


Last month, i took my car to my local BMW dealer, and they gashed my front bumper right thru the clear bra.....luckily they have a checklist before they did service on the car which showed there was no damage prior to me bringing it in....so they also cut me a check for the damages + the cost of new clear bra. $1000 in total. I guess you can say I've been both unlucky and lucky.


Hopefully u get things sorted.
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Last edited by antknee; Mon, Apr-30-2012 at 02:54:31 AM.
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Old Mon, Apr-30-2012, 03:38:11 AM   #18
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Default Re: Shop scratched my wheels when installing tires, need advice!

Just keep emotion out of it, propose they get you a wheel to replace, call it a bummer and move on. The shop does not need a hassle I'm sure, but will love giving you one if you go back tomorrow poppin blood vessels. Kill them with kindness my man...
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Old Mon, Apr-30-2012, 03:46:20 AM   #19
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Default Re: Shop scratched my wheels when installing tires, need advice!

My input:
Many, if not most of the current machines offer "no touch" on the outer rim lip, Corgi is NOT unique, Coats, Hunter, probably others offer these machines and most shops now have them, however:
Low profile tires are hard to mount, period. The rim design, in particular the land below the bead seat area is critical; the more there is one, the harder the mount.

Why do I point these things out? Because the result is often the use of crow/pry bars to get the tire bead over the rim lip, OR, things get so tight that the bead of the tire itself - which has steel underneath, does the damage.

I won't say it is unavoidable, but it can be extremely difficult to avoid the situation where the bead of the tire is stretched to pretty much a straight line just before it is forced over the rim edge. Most operators will either use machine force or a bar to just make it go; I've seen all the rubber scraped off and steel exposed on the inside (not the bead seat surface) in some of these situations. I've seen careful operators back up and try to start over, only to have the same problem occur. Sometimes they don't know you have to get the first bead off the land and in the middle (if even possible - it isn't with some extremely low profiles and stiff treads) and work to keep it there as the second bead is being rotated over the edge. So it is difficult at best, and possibly unavoidable with some tire/rim combos. Liberal use of lube can help, some high production tire shops have lube that is fairly watered down. So, not making excuses for damage, only explaining factors, and that is isn't always as simple as a lazy or unskilled operator.

That said, I think a good rim shop, and MANY on site rim repair folks could repair this such that it wouldn't be noticeable 18" away/or only if you knew it was repaired.

The folks saying it won't match if you don't get the paint codes, yada yada. Well, maybe that's their actual experience, I doubt it, or just their opinion. I live in a town of less than 300k population. I can get paint matched with no drama at a Sherwin Williams shop, put in a rattle can, or touch up bottle. Once in a great while, maybe a second try is needed. I've never known of a premium body shop that couldn't match paint perfectly in two trys, and in MY real experience, not just armchair opinion, I've had a good body shop delay giving me a vehicle back over paint match - and I saw the car, it looked REALLY good, but they wanted to custom mix to get closer than the paint code mix turned out. This may not be common any longer, but IS possible; you CAN get paint matched.

I understand the OP's frustration, been there with rims on my E36M3. Shop says they can do it, tire is hung on rim, rim damaged, VERY frustrating. But if not into the metal, it isn't that complex to get an excellent repair done.

I'd tell the shop I'd not accept other than an undetectable fix if they suggest letting their guy/process do it, but if you don't, you'll have to accept a reasonable cost to let "your" guy do it.

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Old Mon, Apr-30-2012, 05:36:40 AM   #20
carlanga1
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Default Re: Shop scratched my wheels when installing tires, need advice!

I'd go back and see what they offer. If they offer to fix it, let them try with understanding you want the wheels to look as they did. If they do a good job, problem settled and move on. If they don't fix it well, give them the option of having a reputable shop that specializes on wheels repair them or pay you some cash. In the end, it's only a scratch on a wheel...it was bound to happen. Just get them looking as good as possible and let it go, there are bigger things in life to worry about, don't lose perspective.
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Discussing Shop scratched my wheels when installing tires, need advice! in the E46 M3 (2001-2006) Forum - Engine: S54 - Max Hp: 333 hp at 7,900 rpm / 262 lb/ft at 4,900 rpm
Total Produced: 45,000+ - Years Produced: 2001 to 2006. at BMW M3 Forum.com (E30 M3 | E36 M3 | E46 M3 | E92 M3 | F80/X)