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E90 M3 (Sedan) | E92 M3 (Coupe) | E93 M3 (Convertible) (2008-2013) {Engine: S65 - Max Hp: 414 hp (420 hp Euro) at 8,300 rpm / 295 lb/ft at 3,900 rpm}


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Old Fri, Nov-02-2018, 01:56:41 PM   #1
IbrahimM3
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Egypt




Exclamation ESSTUNING quality control is getting low and not caring about their customers anymore

Iím writing this as Esstuning used to have good quality control with good customer support but unfortunately that is not the case anymore. Here are the parts I bought from Esstuning in the last couple of years. E46 M3 Vt2-525 supercharger kit, E93 M3 Ecu tune, E93 M3 underdrive pulley kit, E93 M3 test pipes, E93 M3 Vt2-625 Supercharger kit.

My main problem with Esstuning started with VT2-625 supercharger kit for my E93 M3 when I purchased it and chose the option of the 7 Rib belt upgrade kit.

1) The kit was shipped to me missing the 7 rib belt upgrade option although I emailed them to make sure they donít forget it and advised that I purchased the upgrade option. The upgrade option was shipped after I emailed them that it was missing.

2) After disassembling the car and starting to install the kit , I found out that they sent the wrong set of bolts that hold the supercharger bracket to the engine and the wrong set of bolts that hold the supercharger to the bracket, although before starting installation I emailed them to ask them about something in the kit and Mr.Asbjorn assured me that the kit contains everything for installation and to install the kit. After emailing them and I was extremely frustrated as the car was disassembled and I couldnít complete the installation, they didnít even apologize for this mistake and just told me ďcan you source the bolts locally (will refund you the bolts price!!!) or you want us to send you the right boltsĒ, I requested them to send the right bolts.

3) After installing the kit and going for the break in period , I heard a sound in the engine bay and went to check the engine bay to find that one of the idler pulleys supplied by them flew in my engine bay and luckily it didnít damage the engine or other parts in the car when it flew in the engine bay , the idler pulley is two parts one metal part and the other part is the bearing, when they have put them together , they forgot to put the locking ring on both idler pulleys, at that incident I called Norway office and Mr.Hans advised that they can either send me new pulleys or I can return the kit but I have to talk to USA office as I purchased the kit from them , at that day I called Mr.Asbjorn in USA and he advised that they have a new staff member called Mike and he is the one responsible for all the mistakes that happened starting from sending the kit missing parts, the wrong bolt kit and ending with the pulley flying in the engine bay as he forgot to put the lock rings on both pulleys!!!! and also he advised that it is because this is a Gen 2 kit and its a new model and better than the old Gen 1 kit.

4) I had performance issues after all was installed and emailed them a couple of times , and called Mr.Hans and he advised me to make a boost leak test and I did and found a leak and fixed it but unfortunately after that I still had performance issues specially in third gear from the 5000 to 6500 RPM , I bought Bmw logger and logged the car and emailed them logs showing that the ignition is fluctuating in this area and asked them if it can be the tune but most of what Mr.Asbjorn was saying is that they sold more than 1800 units and they all perform good so the problem is in my car, I told them please check the logs and advise if I can check anything , they told me to change spark plugs again although the spark plugs were almost new and try new ignition coils, so I bought 8 new spark plugs and installed it and I bought 4 new ignition coils that I tried on both banks but problem still persisted , after that they advised me to put racing fuel and I bought ignite 114 racing fuel and have put 10% racing fuel on 98ron fuel and that also didnít help, I called Mr.Asbjorn and I was explaining to him the problem he said Ē Iím talking so either you listen or Iíll hang upĒ!!!!!!. Please be advised that this was only my second phone call with him and the first one was regarding their mistake when they supplied pulleys without the lock rings which could have made massive damage to my engine. He told me your car is modified from DCT to manual so we give zero support to any modified car although my car ran perfectly in track before the kit installation without any errors or any problems and here is a link for the car in Yas Marina circuit competing in time attack challenge ((
)), finally He then told me put 50% ignite 114 racing fuel on 50% 98 RON fuel to test and this made my car perform extremely bad and got even a vanos error at that time.

Anyway I have dealt with esstuning for several years and I really canít imagine how they have reached this level of low quality control and uncaring for their customers, they just want to sell the kits and not help their customers specially Mr.Asbjorn in USA , all what Mr.Asbjorn was interested to say is that he sold more than 1800 units and the problem is in my car and since it is modified from DCT to Manual so they give zero support according to their terms and conditions, maybe the performance issue is caused from my car but at least I expected them to try and help me throughout the problem and check the logs that show the problem and at least respect me when they are talking to me.

The amount of mistakes and defected parts they sent at the beginning costed me a lot of money and time and maybe the performance issue is from my car but at least they should respect their customers and talk to them in a better way. Mr.Hans tried to help and was respectful but on the other side in the USA office Mr.Asbjorn was completely unprofessional.

I have attached the email I sent him when I found out the bolts are wrong and couldn't complete installation and his reply.
Also attached some photos for the old pulley disassembled and the new pulley with the lock ring.

bearing after pulley flew in engine bay.JPG

pulley after getting in to two pieces.jpg

new pulley with lock ring.jpg

other pulley without the lock ring.jpg

email to esstuning.PNG
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E46 M3 convertible, ESS VT2-525, 200 cell cat, Rogue engineering X-pipe with EVC kit, SMG to Manual conversion

E93 M3, DCT to Manual conversion, Macht schnell intake stage 2, Ess ECU N/A tune, ESS Underdrive Pulley kit
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Old Fri, Nov-02-2018, 04:15:46 PM   #2
S54VAGE
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Default Re: ESSTUNING quality control is getting low and not caring about their customers any

Wow that is kind of eye opening. As someone who was thinking of going this route I can't help but think I might have dodged a bullet here...

Quote:
Originally Posted by IbrahimM3 View Post
3) at that day I called Mr.Asbjorn in USA and he advised that they have a new staff member called Mike and he is the one responsible for all the mistakes
Kind of a side note but this also grinds my gears... pretty ****ing low move on management's part - blaming some entry level employee for all of the rma mistakes. It takes a pretty small person to find the lowest member on the totem pole and use them as the scape goat.

Completely unacceptable.. glad I did not give this company my business.
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Old Fri, Nov-02-2018, 05:12:44 PM   #3
IbrahimM3
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Egypt




Default Re: ESSTUNING quality control is getting low and not caring about their customers any

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Originally Posted by S54VAGE View Post
Wow that is kind of eye opening. As someone who was thinking of going this route I can't help but think I might have dodged a bullet here...



Kind of a side note but this also grinds my gears... pretty ****ing low move on management's part - blaming some entry level employee for all of the rma mistakes. It takes a pretty small person to find the lowest member on the totem pole and use them as the scape goat.

Completely unacceptable.. glad I did not give this company my business.
It is really strange the level of quality control and customer support they have reached but they used to be a really good company and when the general manager/software engineering reaches the point to tell me I'm talking, you either listen or I'll hang up , it really shows the level they have reached. Totally unacceptable
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E46 M3 convertible, ESS VT2-525, 200 cell cat, Rogue engineering X-pipe with EVC kit, SMG to Manual conversion

E93 M3, DCT to Manual conversion, Macht schnell intake stage 2, Ess ECU N/A tune, ESS Underdrive Pulley kit
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Old Sat, Nov-03-2018, 08:06:49 PM   #4
hakentt-mss54
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Default Re: ESSTUNING quality control is getting low and not caring about their customers any

ESSTuning sucks
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Old Mon, Nov-05-2018, 07:10:56 PM   #5
IbrahimM3
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Egypt




Default Re: ESSTUNING quality control is getting low and not caring about their customers any

An update for whats happening with ESStuning. I was contacted by Mr.Asbjorn and Mr.Hans in a conference call and they offered me to return the kit and get a full refund but I told them what guarantees do I get that you will send the full refund after you receive the kit. They advised that its their word and they can make a written document as a guarantee and they are a company from 25 years, but I'm not satisfied by this solution as to be honest I don't trust that they will refund my full amount after they receive the kit so I made a suggestion to them to take photos and videos of the kit and send it to them and they wire 50% to me then I ship the kit and I get my other 50% but they didn't approve on this suggestion. After that they were suggesting a third party company but I'm not approving. Unfortunately I lost trust after all what happened and I have been purchasing parts for years now from them so why should I have to fully trust them that they will full refund me my money when they receive the kit when they don't want even to trust me with 50% being wired before shipping the kit. I have already spent a lot of money in trying to fix the problems I faced with the kit and I didn't request anything for that so at least wiring me 50% as a guarantee would be the minimum to request from them.
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E46 M3 convertible, ESS VT2-525, 200 cell cat, Rogue engineering X-pipe with EVC kit, SMG to Manual conversion

E93 M3, DCT to Manual conversion, Macht schnell intake stage 2, Ess ECU N/A tune, ESS Underdrive Pulley kit
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Old Mon, Nov-12-2018, 08:57:09 PM   #6
usdmej
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Default Re: ESSTUNING quality control is getting low and not caring about their customers any

Quote:
Originally Posted by S54VAGE View Post
blaming some entry level employee for all of the rma mistakes


VAC did the same to me a couple years back. I called in a rush order that never got shipped and despite me constantly telling them i don't remember who helped me through the process they kept trying to identify the person.

i can understand how one slacker in an entry level position can make a company look really bad. but at the end of the day you're the one running the company and it should still reflect poorly on upper management as well.
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Discussing ESSTUNING quality control is getting low and not caring about their customers anymore in the E90 M3 (Sedan) | E92 M3 (Coupe) | E93 M3 (Convertible) (2008-2013) Forum - {Engine: S65 - Max Hp: 414 hp (420 hp Euro) at 8,300 rpm / 295 lb/ft at 3,900 rpm} at BMW M3 Forum.com (E30 M3 | E36 M3 | E46 M3 | E92 M3 | F80/X)