BMW M3 Forum
BMW M3 Forum BMW M3 Gallery BMW M3 Reviews BMW M3 Social Groups BMW M3 Chat M3Forum Sponsors >>
Loading


Mobile M3forum
Go Back   BMW M3 Forum.com (E30 M3 | E36 M3 | E46 M3 | E92 M3 | F80/X) > M3Forum Marketplace > M3Forum Sponsors
Tire Rack Buy Winter Tires Now!
Not a member? Register Now!
Register Gallery All Albums Garage Search Today's Posts Mark Forums Read Calendar FAQ

M3Forum Sponsors Listing of our current Sponsors


Reply
 
Thread Tools Display Modes
Old Fri, Apr-06-2007, 03:24:05 AM   #1
m3forum
Administrator
 
m3forum's Avatar
 
Join Date: Jul 2002
Posts: 1,401
Reputation: 45 m3forum has a reputation beyond reputem3forum has a reputation beyond reputem3forum has a reputation beyond reputem3forum has a reputation beyond reputem3forum has a reputation beyond reputem3forum has a reputation beyond repute
Location: Atlanta





Default ModBargains.com

Please support our sponsor: ModBargains.com

Quote:
Hey everyone,

ModBargains.com is now proud to be an M3Forum supporting sponsor. We look forward to providing all of you with top notch customer service and high quality products at a very reasonable price.

We've developed a great reputation on many other BMW forums and we are excited to start helping all of you guys out.

My philosophy is that I simply treat each customer the way that I would want to be treated if I was buying from ModBargains. Because of this, you will always be treated fairly and with respect. I always keep the customer's best interest in mind even if it means less profit for my company, because in the long run that customer will be a lifetime purchaser from ModBargains and that is more valuable than making more $$ on a one-time unethical sale.

Our company was recently featured in a very large local newspaper, the Orange County Register. We have been many other media also, including Young Money Magazine, Yahoo Finance, and more. Here is one link:

http://www.ocregister.com/ocregister...le_1346308.php

We're a serious, committed, and focused company that plans to be in this industry for a long time to come. If you're serious about modding your BMW (and other cars as we grow), then we're serious about helping you out.
__________________
If you encounter any problems with the forums, please hit me up on email or PM. Thanks for being a member of M3Forum.com!
Jump to top m3forum is offline   Reply With Quote
Sponsored Links
Register now and remove these ads
Old Sat, Apr-07-2007, 12:16:48 AM   #2
///Macculate
Registered User
 
///Macculate's Avatar
 
Join Date: Feb 2005
Posts: 3,690
Reputation: 0 ///Macculate is on a distinguished road
Location: DFW

United States




Default

Congrats!
__________________


2017 X6
981 Spyder
997.2 GT3 (x)
991.1 Turbo (x)
Jump to top ///Macculate is offline   Reply With Quote
Old Sat, Apr-07-2007, 05:55:42 AM   #3
TheSt|G
Resident Curmudgeon
 
TheSt|G's Avatar
 
Join Date: Jul 2006
Posts: 23,791
In the garage:
Reputation: 0 TheSt|G has a spectacular aura about
Location: SE PA

Isle of Man




Default

So whats their M3Forum name?
__________________
Current - '05 Interlagos E46 M3 SMG Delete 6MT Coupe - 3337lbs
Current - '85 Schwarze 911 3.2 Carrera 5MT Coupe - 2550lbs
911 Journal/Build Thread
Sold - '03 Lemans on Lemans E39 M5 6MT
Sold - '99 Kosmos-Schwarzes E36 5MT M3 Coupe
Jump to top TheSt|G is offline   Reply With Quote
Old Tue, Apr-10-2007, 09:55:03 PM   #4
Ron@ModBargains
M3Forum Sponsor
 
Ron@ModBargains's Avatar
 
Join Date: Apr 2007
Posts: 123
Reputation: 0 Ron@ModBargains is on a distinguished road
Location: Los Angeles





Default

Glad to be here guys!! We have lots of available products and I am looking forward to helping the M3Froum Members.
__________________

We Specialize In: BMW Parts | BMW Exhaust | BMW Wheels | BMW Accessories
Ron Hay
| Ron@ModBargains.com | (714) 582-3330
Hours: Monday - Friday 8:00am-6:00pm (PST) Sat 8:00am-5:00PM
Jump to top Ron@ModBargains is offline   Reply With Quote
Old Wed, Apr-11-2007, 02:33:20 PM   #5
ninekrpm
TrakJunky
 
ninekrpm's Avatar
 
Join Date: Jul 2004
Posts: 3,640
In the garage:
Reputation: 0 ninekrpm will become famous soon enough
Location: earth

United States




Default

We need some good GB's on PFC race pads
__________________
Jump to top ninekrpm is offline   Reply With Quote
Old Fri, Apr-13-2007, 02:17:46 AM   #6
Mike@ModBargains
M3Forum Sponsor
 
Join Date: Apr 2005
Posts: 104
Reputation: 0 Mike@ModBargains is on a distinguished road





Default

Hey everyone! We are honored to be here as an M3Forum sponsor, please let us know if we can help in any way. Best contacts are mike@modbargains.com and ron@modbargains.com
Jump to top Mike@ModBargains is offline   Reply With Quote
Old Sun, Jun-10-2007, 11:36:45 AM   #7
Sha@ModBargains
M3Forum Sponsor
 
Join Date: May 2007
Posts: 685
Reputation: 0 Sha@ModBargains is on a distinguished road
Location: Orange County/Bay Area





Default

Hi!

I'm proud to be a sponsor on this forum! Please let me know if you need assistance on modifications for your ///M!

Jump to top Sha@ModBargains is offline   Reply With Quote
Old Wed, Jun-13-2007, 04:59:34 AM   #8
05SCM3
Paroled Rabble Rouser
 
Join Date: Mar 2007
Posts: 867
Reputation: 0 05SCM3 is on a distinguished road
Location: Sunny Arizona

United States




Default I Defintely Don't Recommend ModBargains!

I had a dissatisfying experience with ModBargains and its principal, Mike Brown. Hopefully you will fare better if you elect to purchase from them.


Chronology

- Placed on-line order on 5/27 around 9 a.m. for paddle shifters and floor pedals
- Received email on 5/29 around 9 p.m. indicating purchased items shipped via U.S. Mail (shifters) and Fedex (pedals), with tracking number for latter
- Sent email on 6/02 advising tracking number for pedals was invalid
- No reply to my email
- Sent second email on 6/05 advising tracking number for pedals was invalid
- Received following email in afternoon of the same day:

* * * * *

Bimmian gave me a new tracking number today.

www.fedex.com
544072511136### (number edited for purposes of this recount)

Mike Brown, CEO
www.modbargains.com

-----Original Message-----
From: slwjd
Sent: Tuesday, June 05, 2007 8:30 AM
To: ModBargains
Subject: Re: Your ModBargains Order has Shipped!(#1180257161)

Please advise regarding the incorrect FedEx tracking number. This is my second Email requesting this.

* * * * *

-New tracking number reveals pedals sent out on 6/04, rather than 5/29
-Shifters received on or about 6/5
-Dead and brake pedals received on 6/07 - but no gas pedal
-Sent email on 6/08 advising gas pedal was missing from order
-No reply to my email
-Sent second email on 6/11 advising gas pedal was missing from order
-The following email exchange then ensued:

* * * * *

If anything your thread should be against Bimmian. Not against ModBargains.

Yes, they are our supplier. Yes, we take responsibility for their actions.

But yes, you should be reasonable.

Mike Brown, CEO
www.modbargains.com

-----Original Message-----
From: slwjd
Sent: Tuesday, June 12, 2007 1:31 PM
To: Mike@ModBargains
Subject: RE: Order # 1180257161

We will certainly get a chance to see. Thank you for the additional motivation.

Start working on your defensive response now . . . .

---- "Mike@ModBargains" <modbargains@gmail.com> wrote:
> Let's summarize:
>
> 1. You placed the order on our website.
> 2. We placed the order through Bimmian
> 3. Bimmian ships the order with a part missing
> 4. You email us
> 5. We have the replacement part sent out to you within 24 hours of receiving your email
> 6. We have no control over how the replacement part is sent, we also are not at fault for Bimmian sending an incomplete order
>
> If you comment about this on the forums it will only reinforce the community's knowledge that we have great customer service. Best of luck to you, most likely people will be very upset with you for posting something like this on the forums and you will lose a lot of respect from members.
>
> Mike Brown, CEO
> www.modbargains.com
>
> -----Original Message-----
> From: slwjd
> Sent: Tuesday, June 12, 2007 1:12 PM
> To: Mike@ModBargains
> Subject: RE: Order # 1180257161
>
> Mike,
>
> It is further disappointing, but not unexpected, that you would be quick to
pass the buck. As the vendor I placed my transaction with, I would have thought you would step up and take care of expedited shipping without prompting from me.
>
> You will not see any more money from me. Additionally, I plan to share my
disappointment with transacting business with your company on the usual web sites. I think potential customers should know.
>
> Stephen
>
> ---- "Mike@ModBargains" <modbargains@gmail.com> wrote:
> > Hi Stephen,
> >
> > Please contact caroline@bimmian.com with concerns about that, as I have no control over them sending the wrong parts and shipping speed used to send the replacement.
> >
> > Mike Brown, CEO
> > www.modbargains.com
> >
> > -----Original Message-----
> > From: slwjd
> > Sent: Tuesday, June 12, 2007 10:53 AM
> > To: mike@modbargains.com
> > Cc: Mike @ ModBargains
> > Subject: Re: Order # 1180257161
> >
> > It is telling and disappointing that nobody felt it appropriate to expedite
the shipping . . . .
> >
> > ---- "Mike @ ModBargains" <modbargains@gmail.com> wrote:
> > > Bimmian sent this out today via airmail service, allow 1-2 weeks for
> > > delivery
> > >
> > > On 6/11/07, Mike@ModBargains <modbargains@gmail.com> wrote:
> > > >
> > > > Ok I have notified Bimmian who will send you that part.
> > > >
> > > > Mike Brown, CEO
> > > > www.modbargains.com
> > > > -----Original Message-----
> > > > From: slwjd
> > > > Sent: Monday, June 11, 2007 8:41 AM
> > > > To: mike@modbargains.com; ron@modbargains.com
> > > > Subject: Order # 1180257161
> > > >
> > > > My order was missing the Bimmian gas pedal; received the brake and
> > > > dead pedals only.
> > > >
> > > > Please advise.
> > > >
> > > > Stephen


That's all folks . . . . Until Mr. Brown replies . . . .
Jump to top 05SCM3 is offline   Reply With Quote
Old Wed, Jun-13-2007, 05:28:04 AM   #9
Mike@ModBargains
M3Forum Sponsor
 
Join Date: Apr 2005
Posts: 104
Reputation: 0 Mike@ModBargains is on a distinguished road





Default

I hope everyone can see from the post above how much we do for customer service. We were on top of the ENTIRE situation, and had the customer a replacement part sent out with 24 business hours of when he notified us of the missing part on his order. All of these parts were shipped direct from one of our suppliers (Bimmian) - straight to the customer. We do stock many items at our own location but with the thousands on the website we can't possibly keep everything here.

So, here is the chronology:

1. The customer ordered on 5/27 - a Sunday
2. The order was processed on 5/28, Monday, and placed into Bimmian's order for shipping
3. Bimmian shipped the brushed aluminum pedals on 5/29
4. That original shipment got lost by Fedex
5. We followed up with Bimmian and got a new tracking number
6. We sent the new tracking number to the customer on 6/5 after we found out about the lost shipment by Fedex (at no fault of our own, that is Fedex messing up)
7. The customer received the order 3 days later
8. The customer emailed us on 6/8, Friday - I received/read the email late in the day, after Bimmian was closed so I could not file a warranty/replacement claim until Monday, 6/11.
9. Monday, 6/11 - reported to Bimmian that they shipped an order with a missing part
10. Tuesday, 6/12 - Bimmian sends out replacement part via a shipping service that takes approximately 1 week, sometimes 2.
11. Tuesday, 6/12 - I email the customer and let him know that the replacement has been sent out by Bimmian straight to him.

That is the complete summary.

It is unfortunate that Fedex lost the first package, and also unfortunate that once it did arrive, it was missing a part. It's also unfortunate that this customer is not happy with us sending the replacement part out in a timely manner. However, we did everything possible in this situation.

I hope you all can understand that we have thousands of customers and hundreds of orders to handle on a regular basis. If the worst thing that happens is a customer comes on the forum and posts a thread about us having customer service that replies within 24 business hours and has replacement parts sent out right away, then I can handle that.

All I ask is that most of you can see through this and realize that we care about each and every one of our customers and that everything in this situation was handled appropriately. We do our best to make everybody happy, but we are all human beings here... and anybody that has been in any retail business will realize that situations like this are inevitable and not everybody will be happy every single time. It's frustrating for us because it was through no fault of ModBargains that any of this happened, it was a mistake by Fedex and by our supplier. Yet we take the brunt of the attack from this customer on us. But hey, it's part of the job. I just want most of you to see through this and analyze the facts for yourself.

Thank you for reading.
Jump to top Mike@ModBargains is offline   Reply With Quote
Old Thu, Jun-14-2007, 02:30:55 AM   #10
slixx1320
Registered User
 
slixx1320's Avatar
 
Join Date: May 2007
Posts: 2,070
Reputation: 0 slixx1320 is on a distinguished road

United States




Default

I had a similar problem happen. But Mike was on top of it the whole time.

I had placed an order for a set of predator chromiums from them and it was sent out by umnitza. When recieved 6/6/07, one of the rings was not working. It was installed on Saturday and I sent out the email to Mike regarding the situation that very same day. (I've been through horried situations with multiple vendors regarding similar situations and it was a big pain in the @**) just getting the vendors to respond to my emails and return my calls was a pain.

Immediatly first thing Monday morning, I get a reply saying "your replacement ring was sent out usps tracking #blah blah blah". I didn't even have to send a 2nd email out.

This was and actually is the first and only company that I have never ever and I mean NEVER had to complain and literraly keep on top of about missing/damaged parts.

They (Mike) have excellent "I mean the best" customer service ever. All my email responses was prompt and they werent in any way avoiding any of my emails.

I WILL DEFINETLY DO BIZ WITH AGAIN!!!!!!

Mod Bargains you've got yourself a customer for life....Or untill I sell my M.

Thanks for everything!!!

Last edited by slixx1320; Thu, Jun-14-2007 at 02:34:10 AM.
Jump to top slixx1320 is offline   Reply With Quote
Reply

Bookmarks

Tags
modbargainscom

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
ModBargains | New team member at ModBargains! ModBargains M3Forum Sponsor Announcements and Specials 0 Fri, Jun-13-2008 09:43:24 PM
modbargains. dauntess E46 M3 (2001-2006) 46 Tue, Mar-25-2008 12:09:02 AM
modbargains ???? RanGer498 E46 M3 (2001-2006) 4 Mon, Apr-16-2007 03:31:56 PM



All times are GMT. The time now is 06:36:35 PM.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
M3Forum.com and M3forum.net is in no way sponsored, endorsed or affiliated by or with BMW NA / BMW AG or any of it's subsidiaries or vendors.
BMW and M3 (E90 M3 | E92 M3 | E93 M3 | E46 M3 | E36 M3 | E30 M3) are registered trademarks of BMW AG.
M3Forum Terms of Service
Copyright 1999-2017 M3Forum.com
Discussing ModBargains.com in the M3Forum Sponsors Forum - Listing of our current Sponsors at BMW M3 Forum.com (E30 M3 | E36 M3 | E46 M3 | E92 M3 | F80/X)