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View Full Version : You would think having tires put on would be a straightforward process...


Doctor Love
Thu, Jan-27-2005, 12:02:59 AM
How tough can it be to mount and balance a tire, right? Well, that's what I thought when I dropped my M and two Toyo Proxes T1S rear tires off at the Sear's Auto Center next to my office. Well, they managed to bust one of the valve stems (they said it was cracking and broke on its own...riiiiiiight, all the other ones seemed to be fine though). Problem is, Sear's Auto Center doesn't carry valve stems for SSR GT3 rims naturally. They'd be happy to order it for me from Tire Rack and pay for it, but they aren't allowed to pay for overnight shipping they tell me, so I would have to wait until Tuesday to get my car back. Well this really wasn't an option as this is my only car and I'm not going to pay for a rental while waiting for a $6 valve stem to get to them in the mail. So I'm having the valve stem (plus some extras for next time) overnighted to me and I'll get them Friday. So, only a day and a half of having my g/f taxi me around, but still is annoying for something that shouldn't have taken more than an hour. Maybe I overestimated their capabilities :banghead:

Antwerp
Thu, Jan-27-2005, 12:04:39 AM
Sears? I think you did Overestimate. This is only a fraction of the complaints I've heard about them... :roll:

Richard M.
Thu, Jan-27-2005, 12:13:26 AM
How tough can it be to mount and balance a tire, right? Well, that's what I thought when I dropped my M and two Toyo Proxes T1S rear tires off at the Sear's Auto Center next to my office. Well, they managed to bust one of the valve stems (they said it was cracking and broke on its own...riiiiiiight, all the other ones seemed to be fine though). Problem is, Sear's Auto Center doesn't carry valve stems for SSR GT3 rims naturally. They'd be happy to order it for me from Tire Rack and pay for it, but they aren't allowed to pay for overnight shipping they tell me, so I would have to wait until Tuesday to get my car back. Well this really wasn't an option as this is my only car and I'm not going to pay for a rental while waiting for a $6 valve stem to get to them in the mail. So I'm having the valve stem (plus some extras for next time) overnighted to me and I'll get them Friday. So, only a day and a half of having my g/f taxi me around, but still is annoying for something that shouldn't have taken more than an hour. Maybe I overestimated their capabilities :banghead:

This is a perfect example of the old axiom " Penny Wise Pound Foolish"
It has been my experience in life that whenever you try to go "cheap" you end up paying more in the end. Most times you do get what you pay for.

I am saddened this happened to you. I would chalk it up to a "life lesson" and use a reputable "high end" tire shop in the future for your "M"

Idz21
Thu, Jan-27-2005, 12:18:24 AM
the only thing that should be serviced at Sears is my '92 accord

Rev8k
Thu, Jan-27-2005, 12:20:41 AM
Sears? I think you did Overestimate. This is only a fraction of the complaints I've heard about them... :roll:
Once saw a car drive out of their shop and one wheel came completely off of the car. They forgot to put the lug nuts on... :chair:

Antwerp
Thu, Jan-27-2005, 12:22:39 AM
I'll add my '87 Jeep to that list... Actually Costco. :D

Antwerp
Thu, Jan-27-2005, 12:24:01 AM
Once saw a car drive out of their shop and one wheel came completely off of the car. They forgot to put the lug nuts on... :chair:
Classic. I once saw a car completely fall off of the lift! :rofl2: I died laughing. Being very glad my car wasn't there!
Wish ya had a camera ready for those moments... :D

Doctor Love
Thu, Jan-27-2005, 12:24:47 AM
This is a perfect example of the old axiom " Penny Wise Pound Foolish"
It has been my experience in life that whenever you try to go "cheap" you end up paying more in the end. Most times you do get what you pay for.

I am saddened this happened to you. I would chalk it up to a "life lesson" and use a reputable "high end" tire shop in the future for your "M"

It wasn't a matter of going 'cheap' it was a matter of them being the closest place. I didn't buy the tires from them obviously, and would never have them touch much less open the hood. I figured tire mounting is like a coffee shop breakfast - pretty tough to screw up. Guess I was wrong!

daytonaviolet
Thu, Jan-27-2005, 12:30:55 AM
wow.. i see several potential problems here. what are you doing going sears with after market wheels? most of those guys have no clue on how to work on an after market wheel. hopefully they have the proper tire remover machine so they dont put scratchs all over your wheels. i prefer to take my car to an aftermarket tire specialist like, WheelWorks, Big O Tires... someone who sells aftermarket wheels and mods. they are more opt to know what they are doing as well as stock metal stems.

Antwerp
Thu, Jan-27-2005, 12:31:36 AM
Where are they going to store the car? That'd be my biggest worry at this point!

Idz21
Thu, Jan-27-2005, 12:39:07 AM
Where are they going to store the car? That'd be my biggest worry at this point!
outside in the snow why? :nixweiss:

Antwerp
Thu, Jan-27-2005, 12:41:33 AM
:thumbsup: You're right. No worries there. :rofl2:

Doctor Love
Thu, Jan-27-2005, 12:46:32 AM
It is locked in their shop and they assure me it's secure. Besides, this was the South Coast Plaza Sears Auto Center, there were cars there worth a lot more money than mine. As for the rims, I'm going to have them refinished soon anyway (previous owner had used some type of chemical on them that damaged the clear coat, so I'm going to have them stripped and powder coated). Had I known about Sears incapability to perform this simple task I would have simply waited until then to have the new tires mounted and balanced.

Serious
Thu, Jan-27-2005, 12:51:04 AM
anyone seen ron whites stand up routine?

"the left rear wheel fell off, it fell off, IT FELL THE F*CK OFF!!!"

ill never go to sears automotive center again.

Antwerp
Thu, Jan-27-2005, 12:52:43 AM
It is locked in their shop and they assure me it's secure. Besides, this was the South Coast Plaza Sears Auto Center, there were cars there worth a lot more money than mine. As for the rims, I'm going to have them refinished soon anyway (previous owner had used some type of chemical on them that damaged the clear coat, so I'm going to have them stripped and powder coated). Had I known about Sears incapability to perform this simple task I would have simply waited until then to have the new tires mounted and balanced.
At least the wheels were already screwed up. That means that Sears won't have to do it for you... :rofl2:

Prelude528
Thu, Jan-27-2005, 07:27:34 AM
Damn that sucks, sorry to hear.

mondeo79
Thu, Jan-27-2005, 10:39:09 AM
I had lots of problems yesterday due to a replacement tyre but this time with a dealer in the UK. I got a puncture in my rear right tyre - once the light came on I got out and checked all four but it didnt look as though any were even soft so I drove home (only about 2 miles). When I got home the rear right had started to go down a little (was down maybe half) - I then tried to use the tyre inflation system but it refused to work (the compressor wouldnt come on) so I rang BMW and they arranged for me to be recovered to my local dealership.

Got to the dealer who told me the tyre was ruined and I was gonna need a new one but that they dont carry any 19's in stock (not just a case of it not being in stock, it seems its policy not to stock them) and that none of the local tyre depots had any in stock either - ended up waiting around for nearly 5 hours before they eventually got me a hire car and my car is now in the dealers forecourt awaiting a tyre. Current ETA is mid next week but thats a lot better than the first estimate which was 3 - 4 weeks! Have only had the car less than two weeks and already am without it and am in a bloody 1.8 litre vauxhall vectra manual.

I accept that punctures happen but am well miffed that BMW dont carry 19" tyres in stock when they sell them on their cars and that Im gonna be in this heap of junk for the next week and maybe more!!

Jay

M3Tech
Thu, Jan-27-2005, 12:19:30 PM
wow.. i see several potential problems here. what are you doing going sears with after market wheels? most of those guys have no clue on how to work on an after market wheel. hopefully they have the proper tire remover machine so they dont put scratchs all over your wheels. i prefer to take my car to an aftermarket tire specialist like, WheelWorks, Big O Tires... someone who sells aftermarket wheels and mods. they are more opt to know what they are doing as well as stock metal stems.

More than agree... even some of the so called independent "Tire Shops" are staffed with such under trained "techs" that can't even get a 18" tire off of my old 330i without badly scratching all four rims. That was a disgrace... but also a blessing in disguise.

They did pay to repair all four rims at this place not so far from them. This rim repair shop is an expert in anything related to tires and rims; that same day they were installing some 24" rims in this Excursion with so much ease and professionalism that I thought that I can do that myself in my garage. That easy looked how these guys put that big tire in that gigantic rim with absolutely no scratch, nicks, anything...

That's my tire place from now on... :thumbsup:

Xcusme
Thu, Jan-27-2005, 12:47:59 PM
Well here is my story. I ordered a set of HREs from Wheel Boutique with tires hoping to avoid your situation or worst. When I finally received my wheels with tires and mounted them on the car, I start having these weird tire vibrations. I paid for them to mount and balance the tires. Come to find out they did not mount the tires correctly and so they could not balance the tires right. I had to pay to find this information out from another shop. Something told me I should have ordered just the rims, but I thought I would be avoiding alot of problems if I ordered the combo with them. I was wrong. What would you do in this situation?

Idz21
Thu, Jan-27-2005, 12:54:04 PM
Well here is my story. I ordered a set of HREs from Wheel Boutique with tires hoping to avoid your situation or worst. When I finally received my wheels with tires and mounted them on the car, I start having these weird tire vibrations. I paid for them to mount and balance the tires. Come to find out they did not mount the tires correctly and so they could not balance the tires right. I had to pay to find this information out from another shop. Something told me I should have ordered just the rims, but I thought I would be avoiding alot of problems if I ordered the combo with them. I was wrong. What would you do in this situation?
Excuse ME!!!

Rev8k
Thu, Jan-27-2005, 01:30:22 PM
Excuse ME!!!
:haha: :haha: :haha: :haha: :haha: :haha: :haha:

acitydweller
Thu, Jan-27-2005, 02:56:06 PM
i recommend finding a local place. I am a big advocate to giving the local smaller shops business. These chains hire knuckleheads out of technical school with little or no experience.

no offense but i would think twice about bringing any of my cars to sears other than for a battery change.

Need4Spd
Thu, Jan-27-2005, 03:45:08 PM
Sorry to hear about your experience. I've bought lots of tires from TireRack and have always gone to one of their recommended installers. One in particular locally works on Ferraris which is why I went to him in the first place, as I figured if he's good enough to work on those cars, he can do mine. He's done 2 cars for me now, and the work was excellent. (No scratches, wheels come back clean, new stems properly mounted, no vibration, etc.) And it didn't cost any more than any other tire shop. It seems unlikely that your Sears shop is on the TireRack recommended list, but if it is, it's time to de-list them by registering your complaint with TireRack so no unfortunate soul suffers as you did. BTW, if you're using metal valve stems, reconsider. I thought they'd be better, too, but my guy (the Ferrari guy) says the short rubber ones are acually better. The metal ones depend on a thin O ring to seal them and they can distort or break down over time whereas the rubber ones have a much greater sealing surface area. Yes, they break down over time, too, but if you change them at every tire change, you should have no problems. Notice I said "short". The long stem ones bend too easily at high speeds and the bending back and forth can eventually burst them.