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View Full Version : I know where I wont be buying my next BMW


JTM09
Sun, Nov-07-2004, 01:20:52 AM
....and that place is Sterling BMW in VA.

long story short, they did a s hitty re-finish job on my bumper when I bought the car. months later, the clear coat started to flake off. when I went there today, they blamed stone chips (of which there are none) and treated me like crap.

they tried to turn it all on me, when the car is a CPO with 23k miles and has never been driven in bad weather. does it make sense that its normal (what they said) to have the clear coat flake off of a 2 yr old 54K car??

at least they gave me an 05 x5 as a loaner....

after having their onsite joker f- around for 4 hrs, they returned the car to me. again, a half a ssed attempt to re-finish the bumper. I even had to ask them to fix the over spray on the black grill under the bumper.

If you're thinking about buying BMW in VA, dont think of sterling BMW. their used car sales manager (rick) is a cocky-prick-jerk-off and the service blows.

itsme
Sun, Nov-07-2004, 01:28:10 AM
Sorry to heard about it man... good idea to let it all out makes you feel better huh?

Roguish Racing
Sun, Nov-07-2004, 01:37:37 AM
Sux to hear about them...my refinish on my bumper looks sh**ty as well AND it's from the dealer...

BMW F1
Sun, Nov-07-2004, 01:40:28 AM
Sorry to hear about yr dramas. It sucks when you have really bad experiences like this and makes it worse when no one wants to help either. Too bad you cant buy M's directly from BMW America, then they would be able to fix all the crap up front and on the day of complaint.

JTM09
Sun, Nov-07-2004, 04:18:30 AM
check this site..

http://www.dealerrater.com/

M3peat
Sun, Nov-07-2004, 04:25:54 AM
Most new cars are damaged in shipping and then repainted. It's totally legal and you'll never know until someone measures the thickness of the paint with a gauge.

JTM09
Sun, Nov-07-2004, 04:31:28 AM
thats fine....
i just want it fixed correctly without getting jerked around. i can think of 50 thousand reasons they should treat me with a little respect....

Nixlimited
Sun, Nov-07-2004, 04:43:47 AM
Yeah, Sterling used to be good, but they **** ass now. I hate them. They screwed up service on my car more times than I can count. I actually started going to BMW of Fairfax for service because I knew a tech there.

BMW F1
Sun, Nov-07-2004, 05:30:00 AM
Well why hasnt the governing board of BMW done something about this. Surely when dealers take out a franchise, they have to sign off on levels of service etc that is maintained across all dealerships.

luxautodetail
Sun, Nov-07-2004, 05:56:16 AM
hey dr...give me a call on my cell ph. I will have this all taken care of for you w/ no probs... 571-437-5452....lets talk..let me find out who you worked w/ and I will have it taken care of. -ABE-

JTM09
Sun, Nov-07-2004, 06:30:50 AM
hey dr...give me a call on my cell ph. I will have this all taken care of for you w/ no probs... 571-437-5452....lets talk..let me find out who you worked w/ and I will have it taken care of. -ABE-

are you serious?

is this one of your guys working for bmw of sterling?

luxautodetail
Sun, Nov-07-2004, 06:39:06 AM
just call me and i will have everything taken care of..or ill explain on the phone.

capirest
Sun, Nov-07-2004, 08:45:49 AM
Wow, sorry to hear about your mis fortune!!

Idz21
Sun, Nov-07-2004, 09:20:37 AM
just call me and i will have everything taken care of..or ill explain on the phone.
Why not share your help here on the forums? I'm also interested whether you work for Sterling, and how will this be fixed?

Sirius
Sun, Nov-07-2004, 04:59:30 PM
just call me and i will have everything taken care of..or ill explain on the phone.

Explain here.. are you a hit man for hire or something? :D

Charlie3
Sun, Nov-07-2004, 05:36:09 PM
Yeah, Sterling used to be good, but they **** ass now. I hate them. They screwed up service on my car more times than I can count. I actually started going to BMW of Fairfax for service because I knew a tech there.

Sterling are the ones that told me that I couldn't get a spare tire for the 04 M3 and the shark fin can't be removed even tho I've cancelled the Assist feature ( No nav )...Too much emphasis on what they can't do rather than what's possible...Very impersonal....Guess success does that..I'll be dealing with Charolettesville BMW in the future

luxautodetail
Sun, Nov-07-2004, 07:38:01 PM
I have many friends that work there, and one of my best friends is the service manager...the prob is that most of the messages or problems that occur, don't get relayed to him directly b/c of the dumbass advisors there. I will take this directly to him and have everything arranged. If anyone else has any probs. I can get things arranged ahead of time either @ Sterling, Arlington, or Towson BMW's. -ABE- 571-437-5452

JTM09
Sun, Nov-07-2004, 09:19:16 PM
i spoke directly to the used sales manager. he treated me like a dumb kid. i offered to have the work done locally and have them billed, but he refused. i now know why - sun motorcars would have done it right. they wouldnt have some guy do a half ass job in the middle of the parking lot.

charlie- thats funny, beacause they have an 05 CB/IR SMG on the floor now with no fin and no assist.

lux- thanx for the offer, but unless you can get them to pay for the bumper to be sanded down and repainted (what it needs to be fixed properly), there is no way this will be fully taken care of. they assured me that it would be taken care of to bmw standards, but i guess that was too much to ask.

i cant waste another entire day to drive down there just to have them treat me like a moron.

luxautodetail
Sun, Nov-07-2004, 10:21:48 PM
thats fine...call me..or pm me your contact info.

luxautodetail
Mon, Nov-08-2004, 06:11:01 AM
I've already got everything situated for you and it will be taken care of....talked to my buddy, and he said it will be fixed..call me so i can arrange things for you....-ABE- 571-437-5452

JTM09
Mon, Nov-08-2004, 07:40:55 AM
thanx man
i'll try to give you a call tomorrow

Nixlimited
Mon, Nov-08-2004, 03:53:32 PM
Sterling are the ones that told me that I couldn't get a spare tire for the 04 M3 and the shark fin can't be removed even tho I've cancelled the Assist feature ( No nav )...Too much emphasis on what they can't do rather than what's possible...Very impersonal....Guess success does that..I'll be dealing with Charolettesville BMW in the future

BMW of Charlottesville is the best BMW dealership I have ever been to and it is where I bought my car. If you go there, deal with Mike Evans. He is a good guy and a fellow M owner. That dealership would stop at nothing to make me happy whereas most will stop at nothing to get you out the door.

luxautodetail
Mon, Nov-08-2004, 07:32:50 PM
no prob....sterling was once a great dealer...went down hill real fast..and now most of the old guys are back...they're great friends of mine and they are trying very hard to get things back to normal....

JTM09
Wed, Nov-10-2004, 02:56:24 PM
Abe-I have pics to send you, but my computer is being a POS. will send as soon as i can..
thanx

luxautodetail
Wed, Nov-10-2004, 09:01:49 PM
no prob..,....

JTM09
Thu, Nov-11-2004, 04:21:41 AM
sent them out...check your e-mail

luxautodetail
Thu, Nov-11-2004, 04:42:34 AM
gottem...thanx..will be shown

JTM09
Wed, Nov-24-2004, 04:41:02 AM
i havent heard from your guy at sterling yet. do you know whats up?

Idz21
Wed, Nov-24-2004, 05:08:40 AM
2 weeks later :roll:

BaDm0theR
Sun, Nov-28-2004, 01:35:16 AM
2 weeks later :roll:


Just when you think your out, they pull you back in! :rofl2: :agree:

nym3pimp
Wed, Dec-01-2004, 08:59:05 AM
2 weeks later :roll:You still have no m3. :rofl2: :rofl2: :rofl2: :rofl2: :rofl2: :rofl2: :rofl2: :rofl2:

luxautodetail
Wed, Dec-01-2004, 09:58:52 PM
We have an appt. scheduled for him on the 23rd. and everything is taken care of for the bumper. Will be repainted for free and he is set up w/ a loaner....

luxautodetail
Tue, Jan-11-2005, 05:25:53 AM
prob solved..and new post is made...car was delivered and taken care of 110%