stkbmeyer
Sun, Oct-17-2004, 01:57:11 PM
I took my M3 in for the bearing work this past week and had a number of errors. I'm livid about some of these things as it's a lack of care/effort on the part of the service team. Let me first say that I went to United BMW in Alpharetta, GA and I've had other issues (errors) with them in the past.
Here were the things were messed up.
1. They overfilled the oil -- not by a little bit, but the oil mark almost goes to the metal piece on the dipstick!! This is next to unbelieveable since I have ALSO taken my car into them in the past for oil changes (on my own dime) and have handed the service notice about how they are supposed to handle the changes --- TWICE. Each of those times I still ended up getting the car back with overfilled oil.
2. The steering wheel is crooked -- not sure how this happened, but it's pointing at about 10 'clock.
3. Proof work completed and break-in schedule -- there were no stickers indicating that the work had been completed (there's supposed to be a sticker on the driver side door) nor is there anything telling me (nor did anyone tell me) that there's a break-in period post work. I even checked the car before I left and asked one of the service reps why there wasn't any, and he claimed that they weren't doing that anymore (not true). Thank goodness for this site which helps me, but what about all of the other poor schleps that have no clue.
I've called BMWNA to ask if all of these things were wrong and of course they said they were. I'm meeting the service manager on Monday, but what a fu**ing joke. If the basic/simple things are not donw right, what confidence should I have that the complex work of replacing the bearings were done correctly? What confidence do I have that they are even using the REQUIRED 10W/60 Oil, if they cannot follow the basics. Perhaps I'm over-reacting, but I feel this stuff is really basic and is unacceptable to have service like this.
Here were the things were messed up.
1. They overfilled the oil -- not by a little bit, but the oil mark almost goes to the metal piece on the dipstick!! This is next to unbelieveable since I have ALSO taken my car into them in the past for oil changes (on my own dime) and have handed the service notice about how they are supposed to handle the changes --- TWICE. Each of those times I still ended up getting the car back with overfilled oil.
2. The steering wheel is crooked -- not sure how this happened, but it's pointing at about 10 'clock.
3. Proof work completed and break-in schedule -- there were no stickers indicating that the work had been completed (there's supposed to be a sticker on the driver side door) nor is there anything telling me (nor did anyone tell me) that there's a break-in period post work. I even checked the car before I left and asked one of the service reps why there wasn't any, and he claimed that they weren't doing that anymore (not true). Thank goodness for this site which helps me, but what about all of the other poor schleps that have no clue.
I've called BMWNA to ask if all of these things were wrong and of course they said they were. I'm meeting the service manager on Monday, but what a fu**ing joke. If the basic/simple things are not donw right, what confidence should I have that the complex work of replacing the bearings were done correctly? What confidence do I have that they are even using the REQUIRED 10W/60 Oil, if they cannot follow the basics. Perhaps I'm over-reacting, but I feel this stuff is really basic and is unacceptable to have service like this.